Shipping:

Your order is shipped from Florida, USA, carried by United States Postal Service. Your choices are First Class Mail (3-5 business days) or Priority Mail (2-4 business days) or Express Mail (1-2 business days). Options vary based on weight, size, value and destination of shipment. You will see options for them as you proceed with your shopping cart. Sales tax will be charged on all Florida orders.

We are shipping from Monday through Friday, except on Holidays through USPS via Tracking Number.

Picking Up is not possible!

Unsuitable products

If a product is unsuitable for you, you may return it, within 30 days, unopened and undamaged and in the manufacturer’s original packaging, for a full refund, less postage.

We recommend that you use a Recorded Delivery service for posting your package.

The procedure for returning is as follows:

  • Inform us as soon as you receive the product that is unsuitable (It is important that you do this as soon as you can).

  • Make a copy of the invoice, and write your reason for return on the back, & include copy of the invoice inside the package.

  • Wrap package securely.

  • Send to the address shown on the invoice (you did make a copy, didn’t you??)  It's
    Collagen Hydrolysate
    P.O. Box 771
    Antioch, TN 37011

  • We will send a replacement immediately upon receipt, less postage.

Refunds

Refunds will be made within 10 working days once we have received and processed the returned item. We will send your refund by mail if you pay by cheque or by credit to your card if you pay by credit or debit card.